Introduction

Our website address is: http://tpsign.eu.

TrustPro QTSP Ltd (“TrustPro QTSP”, “Company”, “we,” “us,” “our”) is committed to protecting your privacy and personal information. TrustPro QTSP provides secure electronic signature solutions that enable customers to sign documents online safely and in compliance with the law.

This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit our websites, download and use our mobile applications, or engage with us in other ways, such as through customer support.

We comply fully with the General Data Protection Regulation (EU) 2016/679 (GDPR) and the guidelines set by the Irish Data Protection Commission (https://www.dataprotection.ie), ensuring the protection and lawful processing of your personal data.

This Privacy Policy is always available through a link at the bottom of each page of our website www.trustpro.eu.

TrustPro QTSP, as mandated by Article 37 of the GDPR, has appointed a Data Protection Officer (DPO), who can be contacted through the “Contact” section of our website (www.trustpro.eu) for all matters relating to personal data.

By accessing or using our websites, applications, and services, you accept the practices described in this Privacy Policy. If you do not agree to these practices, please do not use our Websites, Apps, or Services.

The use of our site is also subject to our Terms of Use, which we encourage you to review for additional details.

We are committed to ensuring the security, availability, processing integrity, and confidentiality of our services and use commercially reasonable physical, managerial, and technical safeguards to protect your personal information. However, please be aware that no method of transmission over the Internet or method of electronic storage is completely secure.

If you use our Websites, Apps, or Services, you acknowledge, understand, and agree to the terms set forth in this Privacy Policy.

General Information

Data Controller
The data controller of this website is TrustPro QTSP Ltd, located at Guinness Enterprise Centre, Taylor’s Lane, Dublin 8, Ireland, D08 N9EX.

Definitions

  • Client: Any natural or legal person who uses or has expressed the wish to use services provided by TrustPro QTSP.

  • TrustPro QTSP: A Qualified Trust Service Provider of certification services, processing Client Data.

  • Ireland Data Protection Commission: Supervisory authority for personal data protection.

  • Client Data: Any information about the Client that is processed by TrustPro QTSP (e.g., name, personal identification code, etc.).

  • Personal Data: Any information relating to an identified or identifiable natural person.

  • Client Data Processing: Any operation carried out on Client Data (including collection, storage, use, and forwarding), regardless of method or tools used.

  • Principles of Client Data Protection: The fundamental rules governing Client Data Processing at TrustPro QTSP.

  • Service: Certification and signature services provided by TrustPro QTSP.

  • Third Party: Any individual or entity other than the Client, TrustPro QTSP, its employees, or authorized processors.

  • Authorized Processor: A person or entity processing Client Data on behalf of TrustPro QTSP based on a subcontract or agreement.

  • Certificate: Digital data used for digital signatures and identification.

Purposes of Client Data Processing

TrustPro QTSP processes Client Data for the following purposes:

  • To provide Services to Clients;

  • To fulfill obligations arising from applicable legislation (e.g., disclosure of data to law enforcement authorities);

  • To protect TrustPro QTSP’s legal rights and interests in case of disputes or contested claims.

    Lawfulness of Client Data Processing

    TrustPro QTSP prioritizes the protection of Client Data and ensures that all data is collected and processed in accordance with:

    • The EU General Data Protection Regulation (Regulation (EU) 2016/679);

    • Widely accepted international standards for data protection;

    • TrustPro QTSP’s internal certification service principles and policies;

    • The Principles of Client Data Protection.

    All activities involving personal data are carried out lawfully, fairly, and transparently.

    Client Consent to Data Processing

    By submitting a written application for the use of Services (either directly or through an authorized partner), the Client provides consent for the processing of their data in accordance with this Privacy Policy and the applicable service provision policies.

    Composition of Client Data

    In providing Services, TrustPro QTSP may collect and process the following Client Data:

    • First name and surname (or organization name for legal persons);

    • Date and place of birth (or registration number and VAT/NTR code for legal persons);

    • Physical address;

    • Contact details, including email address and mobile phone number;

    • Identity document information;

    • Certificate-related data issued to the Client;

    • Operational data related to the use of Services (e.g., certificate suspension, reactivation, annulment, security code issuance, certificate renewal, digital signature creation, digital identification using certificates).

    TrustPro QTSP does not process private or sensitive personal data beyond what is outlined in this document.

      Client Data Processing for Service Provision

      Clients acknowledge and accept that:

      • Their name and personal identification code are processed and disclosed in the database of valid certificates;

      • This data is included in certificates used for digital identification;

      • Their certificate (containing their name and personal identification code) is appended to digitally signed documents when certificates are used for electronic signatures.

      Disclosure or Forwarding of Client Data to Third Parties

      TrustPro QTSP may disclose or forward Client Data:

      • When required by applicable laws or regulations (e.g., to law enforcement authorities);

      • To third parties with the Client’s explicit written consent.

        Security of Client Data Processing

        TrustPro QTSP protects Client Data through stringent security and confidentiality standards. Measures implemented include:

        • Organizational, physical, and technical safeguards;

        • Restricted access to Client Data, limited to fully trained employees who have passed security background checks;

        • Employees processing Client Data strictly within the scope of their professional duties.

        TrustPro QTSP processes only the minimum amount of data necessary to achieve the specific purpose.

        Website Information Collected and Purpose

        When visiting TrustPro QTSP websites, the following information is automatically collected for internal statistical purposes:

        • Requested web page or downloaded resource;

        • Whether the request was successful;

        • Date and time of access;

        • Internet address of the referring website or domain;

        • Operating system and browser type/version used.

        This information is used solely to improve website functionality and security.

          Cookies

          TrustPro QTSP websites use only session cookies, which:

          • Are stored in temporary memory;

          • Are erased once the browser is closed;

          • Do not collect personal information or persist after a session ends.

          Session cookies typically store a session identification token that does not personally identify users.

            Personal Data Provided by the Data Subject

            When using TrustPro QTSP online services, Clients may be asked to provide personal information for purposes such as:

            • Online purchases;

            • Newsletter registration;

            • Contacting TrustPro QTSP customer support.

              Connecting to Other Websites

              TrustPro QTSP websites may contain links to external websites. When accessing third-party sites, Clients are no longer subject to TrustPro QTSP’s Privacy Policy but to the policies of the respective third-party websites.

                Retention Period of Personal Data

                TrustPro QTSP retains personal data:

                • For as long as necessary to fulfill the purposes for which the data was collected;

                • To comply with legal obligations or respond to legal claims;

                • Registration information is retained while the account remains active or until it is no longer necessary for service provision.

                Clients may request deactivation of their accounts and deletion of their data by contacting the Data Protection Officer (DPO) through the “Contact” section at www.trustpro.eu.

                Archived data related to certificates are preserved for 20 years following the expiration of the relevant certificate.

                 

                Client Rights as Data Subjects

                Clients have the right to:

                • Access their personal data held by TrustPro QTSP;

                • Request correction of inaccurate or outdated personal information;

                • Request blocking or deletion of data processed unlawfully.

                Clients can exercise these rights by contacting the Data Protection Officer (DPO) via the “Contact” section at www.trustpro.eu.

                 

                Transaction Security Policy

                TrustPro QTSP websites use Secure Sockets Layer (SSL) encryption to secure the transmission of personal data:

                • Look for a padlock symbol in the browser’s status bar and a URL starting with “https://” to confirm a secure connection;

                • SSL ensures that all transmitted data is encrypted and protected from interception during transmission.

                  Changes to this Privacy Policy

                  TrustPro QTSP reserves the right to amend this Privacy Policy unilaterally while adhering to GDPR and other applicable legal requirements.

                  • Amendments will be announced via our websites or other appropriate channels at least one month prior to taking effect;

                  • Clients are encouraged to regularly review the Privacy Policy for updates.

                  Your continued use of our Websites, Apps, and Services following the posting of changes constitutes your acceptance of those changes. If you do not agree to the new terms, please discontinue use of our Services.

                   

                  Date Last Modified

                  This Privacy Policy was last updated on April 22, 2025.